Terms and Condition
Please read these terms and conditions as they relate to your use of the Complete Meats website and the placing of orders by you. You should only continue to access the website and/or place orders if you accept these terms and conditions.
Who are we?
Our business, Complete Meats Ltd was first established as a partnership by Shaun and Cindy Vining in 1988. We pride ourselves on being a private family-run butcher with an ethical approach to supporting Westcountry farmers. Complete Meats Ltd also provides direct employment to approximately 50 staff in its head office, cutting plant and retail shops. We supply meat both directly to the public and also on a wholesale basis to restaurants, hotels, schools and businesses.
Please feel free to visit us in our head office or one of our shops in Axminster and Honiton. Although our cutting plant is open early outside these hours, our normal office hours are 9am to 4pm.
An answer phone is available outside hours.
Complete Meats Head Office and Cutting Plant Unit C, Weycroft Avenue, Millwey Rise Industrial Estate Axminster, Devon EX13 5HU
Order tel: 01297 332 82
Order fax: 01297 631876
Order email: email@example.com
If you have a complaint we aim to review and acknowledge your complaint by email, phone or letter as soon as possible and no later than within 2 working days.
How do you order?
To order online, simply select and add items to the basket with your required quantity; when you have finished shopping and your basket is "full" click on the "Order now" button. You will then be taken through the contact details and payment screen on a secure server.
Before submitting your order we ask you to read and agree to these terms and conditions and confirm your acceptance of them. You will receive by email an acknowledgement of receipt of your order with a unique order number which should be quoted in all communication with us. We will then ensure that we can fulfill your order and either dispatch the meats to you or contact you to confirm our acceptance of your order pending dispatch.
The simple automatic acknowledgement of your order does not constitute a contract between you and us. A binding contract of sale of goods between you and us comes into effect upon confirmation of the order by us or at the latest at the time of dispatch of the meat. All the produce listed on the Complete Meats website is subject to availability. Not all of the products listed will be available all the time.
Some cuts are seasonal, some require further hanging time to ensure optimum quality, and some are just such hot sellers that we may have temporarily sold out. If we cannot fulfill an order, in part or in full, we will contact you to update you and possibly suggest a replacement. If applicable you will be advised whether or not an appropriate substitute product is available; you have the right to reject any substitute. Acceptance or rejection of substitute products does not occur until we discuss the options by telephone or communicate and agree by email. Orders will only be accepted if there has been no material error as to description or price.
We reserve the right to refuse to process any order in our absolute discretion.
Pricing, weights, quantities and pack sizes
All products are listed in kilograms unless otherwise stated. All weights are approximate. Most of our produce is sold by weight.
The average pack sizes and prices quoted on the website are intended as a guide only and marginal variations may apply. Where you have ordered a specific weight, we will supply at least that weight of produce, you may even get a little extra thrown in depending on the cut!
Very occasionally for certain product lines the final cost of your order will not be known until after we have cut your meat and prepared your order to your specification. If that is the case we will confirm the total cost by invoice. If you have provided debit or credit card details we will debit your card with the exact cost after your meats have been prepared and weighed and will send you the card receipt.
All prices are quoted in pounds sterling and include VAT at the appropriate rate (0% or 20%). However, nearly all our produce is zero rated for VAT. Prices quoted on the website are subject to change and are indicative only. If we have mistakenly under priced a product we will not be liable to supply that product at the stated price: we will contact you to notify you of our mistake and amend your order for your confirmation. We make every effort to provide true and accurate images of our products, but please note that these images are for illustration purposes only and do not necessarily represent the actual products ordered by you. There is no minimum order value.
How can you pay?
Payment can be made by credit or debit card (excluding American Express) online using the safe online merchant service. We use industry standard secure encryption technology to protect your payment details. Alternatively you can phone us with your card details or pay for your order by posting a cheque payable to Complete Meats Ltd to the address above together with a print out of your order form. If you pay by cheque we reserve the right to wait for the cheque to clear before dispatching. Where full payment is not received in clear funds prior to dispatch, and is late.
Complete Meats reserve the right to charge late payment interest under the late payment legislation. You agree to indemnify us against all loss, cost and expense incurred by us or our agent in obtaining payment from you in the event that we are unable to recover in full the price of any product ordered by you.